Moovsoon Privacy Policy

1. Information We Collect

Information You Provide to Us

We collect information you voluntarily provide when you:

• Create an Account: Name, email address, phone number, company information, and billing details
• Use Our Services: Moving details, preferences, documents, and communications
• Contact Us: Messages, support requests, and feedback
• Subscribe to Services: Payment information and subscription preferences
• Upload Content: Documents, files, and other materials you choose to store or process

Information We Collect Automatically

When you use our services, we automatically collect:

• Usage Information: How you interact with our services, features used, and time spent
• Device Information: IP address, browser type, operating system, and device identifiers
• Log Information: Access times, pages viewed, and actions taken
• Location Information: General geographic location based on IP address

Third-Party Information

We may collect information from third-party sources to enhance our services, including:

• Moving industry databases and services
• Business verification services
• Marketing and analytics partners
• Integration partners and connected services

2. How We Use Your Information

We use your personal information for the following purposes:

Service Provision

• Providing and maintaining our moving services platform
• Processing your moving requests and connecting you with service providers
• Managing your account and subscription
• Processing payments and billing
• Providing customer support and responding to inquiries

Service Improvement

• Analyzing usage patterns to improve our services
• Developing new features and functionality
• Conducting research and analytics
• Testing and optimizing our platform performance

Communications

• Sending service-related notifications and updates
• Providing promotional materials and marketing communications (with your consent)
• Responding to your questions and support requests
• Sending important account and billing information

Legal and Security

• Complying with legal obligations and responding to legal requests
• Protecting against fraud, abuse, and security threats
• Enforcing our Terms of Service and other policies
• Protecting the rights and safety of our users and others

3. How We Share Your Information

We may share your personal information in the following circumstances:

Service Providers

We share information with trusted third-party service providers who help us operate our business, including:

• Cloud hosting and data storage providers
• Payment processors and billing services
• Customer support and communication tools
• Analytics and marketing platforms
• Security and fraud prevention services

Moving Industry Partners

To provide our core services, we may share relevant information with:

• Moving companies and logistics providers
• Real estate professionals and agents
• Storage and related service providers
• Industry verification and rating services

Legal Requirements

We may disclose information when required by law or to:

• Respond to court orders, subpoenas, or legal process
• Comply with applicable laws and regulations
• Protect our rights, property, or safety
• Prevent fraud or illegal activities

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction, subject to appropriate confidentiality protections.

4. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

Right	Description
Access	Request a copy of the personal information we hold about you
Correction	Request correction of inaccurate or incomplete information
Deletion	Request deletion of your personal information (subject to legal obligations)
Portability	Request transfer of your data to another service provider
Restriction	Request limitation of how we process your information
Objection	Object to certain types of processing, including marketing
Withdraw Consent	Withdraw consent for processing where consent is the legal basis

To exercise these rights, please contact us using the information provided below. We will respond to your request within the timeframe required by applicable law.

5. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services and maintain your account
• Comply with legal obligations and resolve disputes
• Enforce our agreements and protect our rights
• Achieve the purposes for which it was collected

When we no longer need your personal information, we will securely delete or anonymize it. It is your responsibility to export your data prior to account termination, as outlined in our Terms of Service.

6. Security Measures

We implement comprehensive security measures to protect your personal information, including:

• Encryption: Data is encrypted in transit using TLS and at rest using industry-standard encryption
• Access Controls: Strict access controls and authentication requirements
• Regular Audits: Regular security assessments and vulnerability testing
• Employee Training: Ongoing security awareness training for our team
• Incident Response: Comprehensive incident response and breach notification procedures

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Marketing Communications

We may send you marketing communications about our services, industry insights, and promotional offers. You can:

• Opt-out: Unsubscribe from marketing emails using the link in each message
• Manage Preferences: Update your communication preferences in your account settings
• Contact Us: Email us directly to update your preferences

Please note that even if you opt out of marketing communications, we will still send you important service-related notifications.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Remember your preferences and settings
• Analyze usage patterns and improve our services
• Provide personalized content and recommendations
• Measure the effectiveness of our marketing campaigns

You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our services.

9. Children’s Privacy

Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information promptly.

10. Third-Party Links and Services

Our services may contain links to third-party websites or integrate with third-party services. This privacy policy does not apply to those third-party services. We encourage you to review the privacy policies of any third-party services you interact with.

11. Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will:

• Post the updated policy on our website
• Update the “Last Updated” date
• Notify you of material changes via email or prominent notice
• Obtain your consent for material changes where required by law

Your continued use of our services after any changes constitutes acceptance of the updated privacy policy.

12. Contact Information

If you have any questions, concerns, or requests regarding this privacy policy or our privacy practices, please contact us:

We will respond to your inquiry within a reasonable timeframe and work to address any concerns you may have about our privacy practices.